Privacy Policy & Data Protection.

Estate Ulagam (“we”, “us”) publishes reviewed property advertisements at www.estateulagam.com, on its country pages and in its mobile app. This policy covers the personal information of everyone who uses them: visitors, buyers, tenants and advertisers (owners, brokers and builders).

We decide why and how that information is used, so we are responsible for it. In data protection law that makes us the “controller” (in India, the “data fiduciary”).

We update the date at the top of this page whenever we change the policy. If your country’s law gives you extra rights, Section 8 tells you where to find them.

Currency and your IP address

The first time you visit, if you have not already chosen a currency, we use the approximate country that our hosting provider (Vercel) reads from your IP address to show prices in a suitable currency. Nothing is sent to any other company, and we do not store it. Choosing a currency yourself stops it.

We do not store card numbers. Payments are matched to your order by our team.

What we use it for

• to confirm who you are and prevent fraud and abuse;
• to review, publish and bill advertisements;
• to route enquiries and reply to you;
• to send you service messages, such as sign-in codes, correction requests and renewal reminders;
• to keep the records that tax and other laws require.

We send marketing messages only if you agreed to them, and you can withdraw that agreement at any time.

Who we share it with

• The advertiser you enquire about. When you send an enquiry, we introduce you to the owner, broker or builder of that property and pass on what you wrote and your contact details, so they can reply. Nobody else gets them.
• Companies that help us run the service. They handle data only to provide their service to us: our hosting provider (Vercel), our database and file storage provider (Supabase), the service that delivers your sign-in code by text message or WhatsApp, and OpenStreetMap, which supplies map tiles and sees your IP address when a map loads.
• Authorities, where the law requires us to.

Your information may be handled in another country

Some of these companies store or process information outside your country. While it is there, the courts and authorities of that country may be able to obtain it under their own laws.

• Private storage. Documents are kept in a private file store with no public access, and are encrypted at rest by our storage provider.
• Short-lived links. A document opens only through a link that expires after 10 minutes. Our review staff open documents when they check your advertisement.
• Never shown publicly. A listing page shows photographs, the property details and the Verified mark. It never shows title deeds or ID documents.
• Address privacy. An owner can choose to hide the exact address, so the map shows only an approximate area.

If something goes wrong

If a security breach puts your information at risk, we tell you and the data protection regulator, as your country’s law requires. We keep a record of every breach, however small.

We use your browser’s local storage, which works like a cookie, only to make the site work and to remember your choices. We do not track you across other websites. If we add analytics in future, we will ask you first.

You can ask us to:

• give you a copy of the personal information we hold about you;
• correct information that is wrong or out of date;
• delete your account, your listing or your documents;
• stop marketing messages, or withdraw another consent you gave.

The exact rights you have depend on the law where you live (see Section 8). We handle every request in the same way: we confirm it is you, then act on it within the time your local law sets.

Make a request

If you are unhappy with how we have handled your information, we would like the chance to put it right first. You can still complain to the regulator for your country at any time.

Privacy questions and complaints go to the Legal and Grievance Officer at legal@estateulagam.com. You can also use the Contact page, or message the desk on WhatsApp. We acknowledge a complaint within 24 hours and resolve it within 7 days.