Terms of Use & Advertising Agreement.

These Terms of Use and Advertising Agreement (the “Agreement”) are a contract between you and Estate Ulagam (“we”, “us”). They cover your use of the Estate Ulagam website at www.estateulagam.com, its country pages and its mobile app, whether you are a visitor, buyer, tenant, owner, broker or builder.

We publish advertisements in 18 markets: India, the United States, Dubai, Canada, Sri Lanka, the United Kingdom, France, Germany, Spain, Portugal, Italy, Greece, Japan, Turkey, Brazil, Mexico, Singapore and Malaysia.

What we do

• Publish property advertisements, after reviewing the documents and photographs behind them (see Clause 2).
• Pass a buyer’s enquiry to the advertiser (see Clause 5).

What we do not do

We do not negotiate prices, show properties, take or pass on offers, or hold anyone’s money for a transaction. We are not a lender, an escrow agent or a title insurer. We are not a party to any sale or lease that follows from an advertisement.

In India, some state Real Estate Regulatory Authorities treat a website that charges for property listings as a real estate agent under the RERA Act. Where an authority requires us to register, we will.

Local rules apply too

Property advertising is regulated country by country. Where a property is, the local rules apply as well as these terms. You can see the main ones for each market in Advertising rules by market.

Estate Ulagam is not a self-publishing site. Every advertisement goes through the review described in our Verification Standards, and it is published only when all three of these are true:

What we may do

We may reject an advertisement, send a correction request, remove the Verified mark, or pause or remove a listing, if a document turns out to be false or inconsistent, or if someone credibly challenges the advertiser’s right to advertise the property.

By submitting an advertisement, you promise, and you agree that we rely on your promise, that:

• You have the right to advertise. You are the registered owner, or you hold a valid written authority: a power of attorney, a signed brokerage mandate or a developer’s authority.
• Every detail is accurate. Price, area (and which kind of area it is), plot boundaries, number of rooms, age of the building, and any loans or claims on the property that you know of are true, and match your documents.
• The approvals are in place. The property has the planning and building approvals your local law requires, and you give us the approval numbers when we ask for them.
• You give us the permit your market requires. In India, for a project that must be registered under RERA, the State RERA registration number, the project’s QR code and the authority’s website, or, if the project does not need registering, the reason why. In Dubai, the DLD Trakheesi permit number and its Madmoun QR code. In Abu Dhabi, the Madhmoun permit issued through DARI. In Canada, if you are a licensed agent, your brokerage’s name exactly as it is registered. We show these on the listing.
• No duplicates and no bait. You will not post the same property twice at different prices or under different locality names, and you will not advertise a property that is not really available.
• The photographs are real. They show the actual property as it is now.
• You keep it current. You tell us when the property is sold or let, or when its advertising permit expires or is renewed, so we can take the advertisement down or update it.

We offer three advertising packages. Each one runs for a fixed term.

Fees and tax

Fees are shown in the currency of the market you advertise in (for example INR, USD, AED, GBP or EUR) on the Packages page. Any tax that applies, such as GST, VAT, HST or sales tax, is shown on your invoice. We take no commission and no success fee.

No automatic renewal

Your advertisement ends on its end date. We never charge you automatically and we do not store card numbers. We send a reminder before the end date, and if you choose to renew, the renewal price shown for your package applies.

Refunds

A correction request is not a rejection. It is a chance to send what is missing. If we reject your advertisement during review because your title or authority documents cannot be cleared, including when they are not cleared within the 7 business days correction window, we refund the package fee in full within 5 to 7 business days.

Once an advertisement has been approved and published, the fee is earned and is not refundable.

How an enquiry works

Anyone can browse without an account. To save a property, send an enquiry or open the WhatsApp desk, you confirm your phone number with a one-time code. We do not publish an advertiser’s contact details. Your enquiry goes to the Estate Ulagam desk with the listing reference, and we introduce you to the advertiser.

What advertisers must not do

An advertiser who receives a buyer’s details may use them only to answer that buyer’s enquiry. They must not:

• sell, rent or pass the details to anyone else;
• use them for cold calls, telemarketing or unrelated promotions;
• add them to a marketing list.

Doing any of these is a material breach of this Agreement. We may end the account, remove the advertiser’s listings and keep the package fee.

What belongs to us

The Estate Ulagam name, logo, design, code and the Verified mark belong to Estate Ulagam.

What belongs to you, and what we may do with it

You keep the copyright in the photographs, videos, 3D tours, floor plans and text you upload. By uploading them you give us a non-exclusive, royalty-free, worldwide licence to host, resize, store and display them on the website and app, and to use them to promote your listing. The licence lasts while the advertisement is published and for a reasonable time afterwards for our records.

Only upload what you have the right to use

You confirm that you took the photographs yourself or hold written permission to use them commercially. Do not upload images taken from other portals or photographers, images that carry another company’s logo or contact details, or computer generated images of a building that has not been built and is presented as finished.

Before you sign anything or send money, please use:

• an independent lawyer, to search the title and check for loans and claims;
• a qualified engineer or surveyor, to inspect the property;
• a valuer, if you need an independent view of the price.

To the extent the law allows, Estate Ulagam and its directors, officers and staff are not liable for indirect, punitive or consequential loss, or for financial loss, arising from a property transaction, a broken contract or a dispute between buyers, sellers and brokers.

Nothing in these terms takes away a right you have under consumer protection law, or limits a liability that the law does not allow to be limited.

Complaints come first

If you have a complaint, a notice of copyright infringement or a concern about a listing, write to the Legal and Grievance Officer at legal@estateulagam.com. We acknowledge a complaint within 24 hours and resolve it within 7 days. A complaint that needs urgent action is dealt with within 36 hours.

When a court or a government authority, including a Real Estate Regulatory Authority, orders us to remove a listing, we remove it within 3 hours.

Which law applies

This Agreement, and any dispute arising from your use of Estate Ulagam, is governed by the law of the country where the advertised property is located, and is decided as set out below.

None of this takes away your right to complain to a consumer protection regulator, or to a property ombudsman where your country has one.

Each country has its own rules for property advertising. Pick a market to see the main law, who regulates it, and what every advertisement must and must not do.